Danish Inbound Technical Advisor – Lisbon, Portugal

  • Company: Sitel Portugal
  • Job Location: Lisbon - Portugal
  • Date: June 13, 2017 13:28
  • Employment Type: Any
  • Experience: Any
  • Job Functions:

    Customer Service, Information Technology

Job summary

Located in our Lisbon office, the Advisor will be integrated into a multicultural team providing inbound technical support to the Danish market. The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email.

Job description

We are Sitel

Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.

We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.

Our Client

Our client is an American corporation that manufactures laser printers and provides enterprise software to a global market.

Since 1991, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services in more than 170 countries – all focused on helping its customers connect employees to the most relevant information at the moment they need it.

Job qualifications

Primary Responsibilities

Located in our Lisbon office, the Advisor will be integrated into a multicultural team providing inbound technical support to the Danish market. The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. The Advisor will also provide technical support for both Danish businesses’ clients and hardware end users.

  • Provide friendly and efficient service to the Danish business community.
  • Be the first point of contact to handle technical support and resolve customer issues.
  • Respond professionally to inbound phone calls and emails, including urgent situations.
  • Identify and escalate issues appropriately.
  • Research information and troubleshoot problems using available resources (product laboratory).
  • Proactively and independently work to meet targets and goals.

 

What are we looking for?

Requirements

  • Danish native speaker (mandatory)
  • Good understanding of English
  • Ability to work in a team environment
  • Ability to build trust with customers
  • High level of patience and empathy
  • Technical aptitude and ability to pick up new technology quickly

Bonus Skills

  • Previous customer service or contact center experience
  • Good troubleshooting skills and analytical thinking
  • Good communication skills
  • Knowledge and understanding of hardware and printers

 

Our Offer

At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.  Among the benefits of working with us are:

  • Competitive salary (14 monthly salaries per year)
  • Monthly meal allowance
  • Monthly performance bonus
  • Relocation package to Portugal (including traveling and accommodation costs)
  • Private healthcare insurance (applicable after 6 months) with an on-site Doctor
  • Stable working hours (Monday to Friday, 7 am to 4 pm)
  • Great office location in Lisbon – Parque das Nações
  • Help in finding accommodation in Lisbon
  • 22 vacation days per annum
  • 4 weeks of training (fully paid by Sitel and included in the contract)
  • Starting an international career
  • Supporting one of the largest brands in the world
  • Further training available through SITEL’s online University
  • Career opportunities and a great multicultural working environment

We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times.
If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible with the following reference: LEX/DAN/JIL.

Contact Information

If you have any questions regarding the position, feel free to contact the Recruitment Team at CAREERS.PORTUGAL@SITEL.COM

For more information on Sitel go to www.sitel.com, or have a look at our Facebook page.
https://www.facebook.com/Sitel-Portugal-500400453345957/?fref=ts

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