Customer Care Representative - English

  • Company: ICX Europe, Unipessoal, Lda.
  • Job Location: Lisbon - Portugal
  • Date: September 10, 2018 13:16
  • Employment Type: Any
  • Experience: Any
  • Job Functions:

    Customer Service

Job summary

We are looking for fluent English speakers (level C1/2 or native), with excellent communication skills and availability to work flexible shifts.

Job description

Are you looking for a position in customer service in a young, dynamic and multicultural environment?
Do you enjoy helping customers?
Do you have an interest in the fashion industry?

If you said yes to any of these questions you are our ideal candidate!

ICX Europe provides customer care with varying luxury fashion e-commerce sites of some of the world’s leading designers. Our brand-new office is conveniently located in the heart of Lisbon near Avenida metro station.

Job qualifications

Qualifications and requirements

  • Fluent in English, spoken and written (C1/2 or native)
  • Superb communication skills
  • Availability to work in shifts from Monday to Sunday, between 11am to 8pm, with two consecutive days off per week
  • Computer Skills
  • Multi-tasking skills
  • Experience working in a customer service (or similar) role with contact center/office environment preferred, but not required
  • Previous luxury fashion experience is an added value

 This job is ideal for someone who has great people skills, a positive attitude, and enjoys working autonomously in a team setting.


A day in the life

Our Customer Care Representatives provide immaculate service to customers, going above and beyond their expectations. We strive to build a long-lasting impression with our customers on every interaction, whether by phone or email.

ICX Europe is a fast-paced workplace that requires timely and accurate data entry and independent decision making; all the while, complying with policy and procedures set forth by the company and its clients.


Perks of working with ICX

  • Competitive salary (14 monthly payments per year)  
  • Monthly meal allowance 
  • Great office location with easy access by public transportation
  • Initial training phase - fully paid
  • Multicultural environment

Opportunity to grow and evolve within our organization