Client Relations Advisor

  • Company: Confidential
  • Job Location: Lisbon - Portugal
  • Date: June 29, 2018 19:48
  • Employment Type: permanent
  • Experience: junior
  • Job Functions:

    Customer Service

Job summary

Our definition of Customer Care cannot be better said than Mahatma Gandhi himself,

“A customer is the most important visitor on our premise, he is not dependant on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.” – Mahatma Gandhi

If you have a tingling sensation in your belly after reading this, then you may be the person we are looking for.

We are a fast-growing start-up dedicated to handcrafting exceptional leather shoes for gentlemen of the world, and we are currently seeking to expand our team.

Job description

A PERSON who is:

Kind, friendly, empathetic, emotionally intelligent, and resourceful.

QUALITIES we seek:

An exceptional English speaker

Can-do attitude is required

Previous experience

Team player that seeks the best interest of the company in order for it to grow and develop

Basic knowledge of men´s fashion is a plus.

JOB requirements:

- To build and maintain healthy relationships with our clients by actively communicating with them via live chat, phone, email, and social media platforms

- Resolve issues efficiently and effectively while implementing internal procedures

- Work as a team player to achieve daily productivity and performance expectations

- Continuously improve service levels

- Shifts and rotating hours in order to support the fast growth


Fun, fast, and friendly culture. 

Growth and development within the company. 

Working in a multicultural environment. 

Morning meditation + weekly chess lessons. 

Great atmosphere + stunning view of Lisbon. 

Competitive salary + health insurance + gym amenities.

Does this resonate with you?

If so, please send your resume and cover letter to

Important: your cover letter should include what customer care means to you, why you would be the perfect fit for Undandy, and how do you think you will add value to our team.